1. Acceptance of Terms

By accessing and using TrainIQ's platform and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services.

2. Description of Service

TrainIQ provides an online learning platform that offers educational courses, training materials, assessments, and related services. Our platform enables users to access educational content, track progress, earn certificates, and interact with instructors and other learners.

3. User Accounts and Registration

To access certain features of our platform, you must create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must provide accurate and complete information during registration and keep your account information updated.

4. Acceptable Use Policy

You agree to use our platform only for lawful purposes and in accordance with these terms. You may not use our services to transmit harmful, offensive, or illegal content, interfere with platform operations, or violate the rights of others.

5. Intellectual Property Rights

All content on our platform, including courses, materials, software, and trademarks, is owned by TrainIQ or our licensors and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.

6. Payment and Billing

Payment for courses and subscriptions is due at the time of purchase. We accept various payment methods and use secure payment processing. Refunds are subject to our refund policy. You are responsible for all taxes and fees associated with your purchases.

7. Prohibited Activities

The following activities are strictly prohibited on our platform:

Sharing account credentials with others
Downloading or distributing course content without permission
Using automated tools to access the platform
Attempting to hack or compromise platform security
Posting spam, offensive, or inappropriate content
Impersonating other users or entities
Violating applicable laws or regulations
Interfering with other users' learning experience

8. Your Rights as a User

As a TrainIQ user, you have the following rights:

Access to purchased courses and materials
Download certificates upon course completion
Receive customer support and technical assistance
Request refunds according to our refund policy
Access and update your personal information
Cancel your subscription at any time

9. Refund Policy

30-Day Money-Back Guarantee — We offer a 30-day money-back guarantee for all course purchases. If you're not satisfied with a course, you can request a full refund within 30 days of purchase, provided you haven't completed more than 30% of the course content.

Subscription Cancellations — You can cancel your subscription at any time. Cancellations take effect at the end of your current billing period. No refunds are provided for partial subscription periods.

10. Contact

Questions about these terms? Contact our legal team at legal@trainiq.com.